Tudor Court Hotel News Section

In an interview with London’s Evening Standard, Philip Hammond, the new Transport Secretary has announced cash rewards for airports that score high on parameters such as security, queue length, and car parking. This statement was a direct reference to Hammond’s prediction that the profitability of Britain’s airports in the future will rest heavily on the passenger experience they impart.

Hammond expects operators like BAA to receive the altered airport policy positively. He wants the instatement of a higher authority that can command an operator like BAA to invest efforts in improving customer service. He believes that only better customer experience can help advance the profits that such operators generate.

Hammond cited an instance such as the one where BAA had worked towards building Terminal 5 as worthy of a reward. However, according to the transport secretary, there is still scope for improvement at Heathrow. Hammond believes that the aviation industry should work in cohesion towards projects such as Heathrow, which still has some distance to go before it attains world-class standards.

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This entry was posted on Monday, May 31st, 2010 at 11:10 am and is filed under Tourism in London. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.