A poll conducted by the US Tour Operators Association reports that 89% of its members have rebooked travellers for future trips. This consideration was extended following the repercussions of the Eyjafjallajokull volcanic cloud that had interrupted travel to Europe.
Over 60% of the operators disclosed plans to offer credits for future trip, while about 30% cited refund as a measure of compensation. Over 10% of the operators plan to waive cancellation charges, while over 20% said they proposed that clients buy a waiver or travel insurance for future trips.
President of Avanti Destinations, Harry Dalgaard credited hotels with taking the initiative to put aside cancellation charges and also allow people to rebook their travel plans for other dates.
President of Contiki, Greg Fischbein noted that a number of respondents had used this episode to further endorse the importance of travel insurance amongst inbound travellers. Laudie Hanou, Vice President, SITA World Tours and Pamela Lassers, Director of Media Relations, Abercrombie & Kent, added that travel insurance was a part of the mandatory offers made available to travellers, and that most clients turn it down in writing.
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