Travel agents are dissuading customers from booking their flights with British Airways (BA) and are instead recommending competitor airlines. The rebuff has been triggered by reports of fresh strikes being planned by BA’s cabin crew.
Nicholas McKay, Managing Director, Travel Designers, has said that he was locating new flights with costlier competitor airlines for nearly 20 BA customers scheduled to fly in March. McKay says that he puts customer service above costs.
John Allan who owns John Allan Travel recounts his experience of booking flights for one couple going on a Maldives trip on an alternative SriLankan Airlines flight, after the travellers expressed their indifference towards shelling out £300 more. Allan believes that many customers are more concerned about having an anxiety free trip.
Bryan Bath, Managing Director, Bryton Travel says that he has absolutely no confidence in BA and, hence, prefers cautioning his customers about the strike. Bath is, however, not too gung-ho about switch-selling.
At BA’s end, Willie Walsh, Chief Executive has urged the airline’s UK ground staff to double up as cabin crew, if the need arises.
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